ScotRail Service Fail
ScotRail introduced an Interim timetable on the 9th December 2018, which was not welcomed by both Dunblane and Bridge of Allan commuters at separate meetings in advance of the change on Monday 3rd December. However, the promised service improvements failed to materialise.
With for example on Monday 10th December ScotRail had problems with two out of the four morning services having fewer carriages than planned, and Tuesday 11th seeing one of the four morning services cancelled due to signalling problems. Bridge of Allan Community Council reported that late night services on Friday 14th September was extremely overcrowded.
However, ScotRail report that the morning services have seen significant seating capacity improvements, reporting that there have been 20–50 spare seats the 07:29 and 08:59 arrivals into Edinburgh and only a small number of customers standing on the 08:05 and 08:41 arrivals, but that there are actually empty seats in one carriage on each of these trains and ScotRail have asked their conductors to make announcements to make customers aware of the available seating.
From May 2019, all services between Dunblane, Alloa, Stirling and Glasgow, except for those services that start or terminate north of Dunblane, will be operated by Hitachi class 385s. With ScotRail reporting that this will enable more services to benefit from improved journey times. Commuters are requested to provide feedback on the timetable changes to ScotRail using the following e-mail address: firstname.lastname@example.org
Dunblane and Bridge of Allan Councillor Alastair Majury said:
“I wish to thank Bridge of Allan Community Council for highlighting ScotRail’s apparently failure to anticipate increased passenger numbers last Friday evening, and urge commuters to contact ScotRail directly with any feedback and suggestions that they have. I am encouraged after learning that morning services have seen increased seating capacity but I would like to request that ScotRail listen to what passengers have to say and reflect this in future timetable changes.”